1. Overview
We strive to ensure you are satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we are here to help. Please read our return and refund policy carefully.
2. Returns
Eligibility for Returns:
• Items must be returned within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items:
• Sale items, gift cards, and personalized or custom-made products are non-returnable.
• Items marked as “Final Sale” are not eligible for return.
How to Return an Item:
• Contact us at [your contact email] with your order number and reason for the return.
• Ship the item back to us using the provided return shipping label, or at your expense if not provided.
• Returns should be sent to: [Your Business Address]
3. Refunds
Processing Refunds:
• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed to your original payment method within 5-10 business days.
Partial Refunds:
• Partial refunds may be granted if the item shows signs of use or damage.
Late or Missing Refunds:
• If you haven’t received your refund yet, please check with your bank or credit card company, as processing times can vary.
• If you’ve done this and still have not received your refund, please contact us at [your contact email].
4. Exchanges
• We only replace items if they are defective or damaged. If you need to exchange an item, contact us with the details.
5. Shipping Costs
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted.
6. Contact Us
If you have any questions about our return and refund policy, please contact us at apolyfix@gmail.com or +91 98110 19236.